I've also had very positive interactions with the Detours staff. When I needed to replace my previous bag after it was taco-ed during my accident, the folks at Detours were most agreeable about offering me a replacement at cost. I love a company that not only makes good products, but also stands behind their work and bends over backwards to replace damaged goods.
The other day I was notified that I was accepted as one of 13 Detours Cycling Ambassadors from all over the US (and Asia!) Here's the deal - Detours sends me some bags. I use them and write about my experiences on a special blog set up for this purpose in the Detours site. Not a bad arrangement, I must say.